Ohio Independent Automobile Dealers Association (OIADA) has named Steve Friedman as the 2019 Ohio Quality Dealer of the Year.
The OIADA accepts nominations from individuals honoring their choice of Independent Automobile Dealers to compete for the honorary title of Quality Dealer of the Year. Although there are many nominated, few are chosen and only one dealer is named the Quality Dealer of the year for the state of Ohio.
To be nominated for this coveted title is a high honor as there are more than 5,300 licensed dealers in contention throughout Ohio. Nominations are received by the OIADA throughout the year and the separation process begins. Only nominees who have displayed a career of professionalism, financial stability, and support of their community are considered.
A selection committee decides which of the finalists are chosen to receive the award. The committee members submit their individual ballots to the OIADA where the votes are tallied and the final selection is decided. The winner was announced on October 27, 2018 at the OIADA Annual Awards Banquet which was held at the Nationwide Hotel & Conference Center in Lewis Center, Ohio and Steve Friedman of Friedman Used Cars in Bedford Heights, OH was honored with the award.
Mr. Friedman will represent Ohio and the OIADA at an annual convention conducted by the National Independent Automobile Dealers Association (NIADA) in June of 2018 in Las Vegas, NV where he will compete against all the other state award winners from around the country for the title of National Quality Dealer of the Year.
The OIADA, located at 2040 Brice Road in Reynoldsburg Ohio, was chartered as a nonprofit corporation in 1985 under the acronym of ADAO or the Automobile Dealer Alliance of Ohio. It was renamed in 2004 to the more universal OIADA to conform as an affiliate of the NIADA located in Arlington Texas. The Ohio Quality Dealer of the Year program is an honorary award dedicated to one of the late founders of the OIADA and its first Executive Director, Mr. Jack Denney.
Phone: (216) 374-3362
Steve has been in the retail car business since 1974. Growing up at Friedman Buick GMC Truck Steve's first job was a porter at age 15. Steve has worked in every facet of the automobile business. Parts, Service, Leasing, Sales, Finance Manager and Adminstration. In 1978 after graduating college with a B.S. in Business, Steve became a full time salesman. In 1982 Steve sold close to 300 cars and was 2nd in Buick sales in Ohio. In 1982 Steve became sales manager. Steve taught serveral courses on "How to Buy a Car". In 1993 after the death of Steve's uncles Bob, Allen, and father Max, Steve was named dealer. During Steve's 8 years as dealer, Friedman Buick GMC was awarded Best in Class for high customer satisfaction 3 years in a row. Steve was elected to the National Buick Dealer council in 1996. He became Chairman in 2001. His most proud accomplishment was improving Friedman Buick's Customer Satisfaction Index from one ot the worst to the best in Ohio and 9th nationally. Steve credits the employees of Friedman Buick GMC for going the extra mile in exceeding the customer's expectations. Low turn over and happy employees creates happy customers. Steve's hobby is automobiles. In college Steve's nick name was Buick. You'll enjoy the nostalgia and memorabilia in our 40 vehicle facility!